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SESSION 03, Panama

14 Feb 2025 - Day 2

  • DAY 2
  • 14 FEBRUARY 2025
  • Breakfast

    0700am onwards

  • Registration

    0800hrs

  • Welcome to the AirlinePros Regional Assembly Session 3

    JIM FOSTER

  • FCPA Revisited and Reinforced

    Presented by ACHMA ASOKAN

    Overview of the FCPA: Review the Foreign Corrupt Practices Act (FCPA) and its importance in maintaining ethical standards in international business operations.

    Open Forum: Share your real-world experiences. How would you address these to ensure we do not violate FCPA?
    Use Case: Example of how AirlinePros addressed a recent challenge to FCPA compliance.

  • Effective Leadership

    Presented by TOM WINDMULLER

    Defining Leadership: The essential qualities of effective leaders.
    Building Cohesion: Strategies for fostering a cohesive team environment.
    Encouraging Collaboration: Techniques for promoting collaboration and teamwork.
    Leadership Styles: Different leadership styles and their impact on team dynamics.

  • Tea Break

  • Emotional and Cultural Intelligence for Effective Global Collaboration

    Presented by TOM WINDMULLER

    Understanding Emotional Intelligence in a multicultural setting.
    Cultural Awareness: understanding diverse cultural norms can enhance collaboration and reduce misunderstandings.
    Strategies for Collaboration: Strategies for fostering emotional and cultural intelligence.
    Impact on Team Dynamics: How emotional and cultural intelligence contribute to stronger team cohesion, improved communication, and more effective problem-solving.

    Open Forum: Discuss a time when you faced cultural and communication challenges with a difficult or misunderstood colleague or client. How did you address, or could you have addressed the issue to improve the relationship and move forward?

  • Lunch Break

  • The AirlinePros Business Model

    Presented by ACHMA ASOKAN

  • Overview and Roles of the Companies in our Organization

    Presented by ACHMA ASOKAN

    AirlinePros Inc
    AirlinePros International
    AirlinePros India Shared Services Center
    AirlinePros Joint Ventures: Ownership, responsibilities (including compliance).
    AirlinePros Points of Sale Partnerships: Strategic importance.

  • Corporate Governance & Compliance

    Presented by ACHMA ASOKAN

    Structure and policies guiding the various companies and their operations and compliance requirements.
    Contractual relationships

  • AirlinePros from 40,000

    Presented by XAVIER MASULE

  • Revenue Share and Service Model

    Presented by XAVIER MASULE

    Overview of money flow, roles, responsibilities, expectations, and empowerment.

  • Product overview

    Presented by SHREYAS NANAVATI

    GSA Servicing Partner: Revenue share, workflows, tasks, deadlines, and service standards for service delivery.
    ARC BSP Services Program: Revenue share, workflows, tasks, deadlines, and service standards.
    Business Development: Revenue share, working with business development.
    Contracting and Referral Partner Opportunities: Revenue share, expectations, and collaboration approaches.
    Case of the Contracting Partner: “I’m AirlinePros, but I do not have a client”

    Open Forum: A client for whom I am responsible in my market never responds. What can I do tochange this situation?

  • Communication, Collaboration, Automation, A.I. and the future of tech in AirlinePros

    Presented by ANIL MATHEW ASOKAN

    This session aims to enhance communication strategies within the network to promote cohesion and collaboration. It will also talk about the direction of tech adoption, implementation, and the use of AI.

    Document Sharing and Collaboration:
    o Teams
    o Outlook
    o Common Account Groups in Teams
    o Analytics: ASSDA
    o Automation: Power Apps, Power Automate
    o AI: Copilot

  • Tea Break

  • Sightseeing Panama Canal

    Departure 1530HRS

  • Dinner

    AT AYALA VIDA, TRADITIONAL PANAMANIAN RESTAURANT

Leadership, Compliance, and Collaboration

The day began with a hearty breakfast followed by registration, setting the stage for an engaging series of sessions. James Foster welcomed delegates to AirlinePros Regional Assembly Session 3, outlining the key objectives of the day.

The first session, led by Achma Asokan, revisited and reinforced the Foreign Corrupt Practices Act (FCPA). Through a review of real-world scenarios, attendees discussed best practices for maintaining ethical standards in global operations. The open forum encouraged sharing personal experiences, with actionable insights on addressing FCPA challenges.

Thomas Windmuller then took the floor to define effective leadership. The session covered strategies for team cohesion, fostering collaboration, and understanding leadership styles that positively impact team dynamics.

After a tea break, Thomas Windmuller returned to present on Emotional and Cultural Intelligence in global settings. He shared techniques for overcoming cultural barriers and enhancing collaboration through emotional intelligence. The open forum encouraged delegates to share their own experiences, discussing strategies for improvings communication and relationships with difficult clients or colleagues.

The afternoon sessions continued with Achma Asokan diving into the AirlinePros Business Model, giving a comprehensive overview of the organization’s structure and strategic initiatives. After this, Xavier Masule shared insights on Revenue Share and Service Models, breaking down expectations, responsibilities, and opportunities for empowerment.

Shreyas Nanavati followed with a detailed product overview, discussing key services such as GSA Servicing and ARC BSP Programs, and addressing the future of Contracting Partners. Anil Mathew Asokan concluded the afternoon with an exploration of Communication, Collaboration, and Technology at AirlinePros, focusing on AI, automation, and evolving tech tools to enhance internal processes and collaboration.

Post tea break, delegates enjoyed a Panama Canal Sightseeing Tour, a perfect blend of leisure and learning, before gathering for a refined dinner at Ayala Vida, a traditional Panamanian restaurant.

"Corporate training and team-building exercises like the AirlinePros Regional Assembly sessions are vital to any organization’s success. They foster collaboration, enhance communication, and build trust among team members, creating a cohesive and motivated workforce. Our support services amplify these by streamlining operations and encouraging a culture of efficiency and resourcefulness. Working together, we can equip our team members with the skills and mindsets to innovate and achieve collective goals. A well-trained team that works in harmony not only boosts productivity but also strengthens the foundation of a sustainable, thriving AirlinePros poised of greater heights."
Vinu Baby
Vinu BabyCEO, API SERVICE CENTER , & COMMERCIAL PLANNING​
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Venue

Zuri Resort and Spa

Kumarakom, Kerala, India

November 7 – 10, 2024.

Ciela Resort

Lusaka, Zambia

November 21 – 24, 2024.

The Westin Playa Bonita

Panama

February 13 – 16, 2025.

AirlinePros Regional Assembly

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