Chargebacks911, the leading dispute technology specialists, announced their new partnership with AirlinePros, a leading representation and distribution firm for airlines and travel suppliers, to defeat fraud and friendly fraud for travel industry merchants.
Like other major online merchants, travel industry partners including airlines, hotels, and online travel agencies, took a big hit from chargebacks filed wrongly against them during the pandemic. People are traveling once again, with the bounce-back beginning in 2021, global passenger numbers up almost 30 per cent to 2.3 billion. However, this was still only around half of 2019’s 4.5 billion travelers. According to the International Air Transport Association (IATA), it will be 2024 before passenger figures return to 2019 levels. In part, this is due to a lack of personnel such as pilots, which leads to cancellations and disruption that ultimately means customers are dissatisfied and therefore seek refunds.
AirlinePros recognized the struggles their partners were experiencing and sought with Chargebacks911 to solve this problem and assist travel providers worldwide to reduce the losses associated with chargebacks wrongly filed against them. Data sets provided by Chargebacks911 will include negative and positive information about disputes and chargebacks, which help fight friendly fraud as well as cases of true criminal fraudulent activity.
“For us, this is a key issue that we’ve identified for the airline industry on an ongoing basis,” said Achma Asokan Foster, CEO, AirlinePros. “So, we acted by bringing in the expertise, experience, and knowledge of Chargebacks911, to deal with the thousands of chargebacks resulting from the disruptions due to the pandemic and any other reason. We believe that Chargebacks911 will play an important role both in a preventative capacity and improve the overall customer experience for our client airlines and the industry at large.”
“Chargebacks911 is well-versed in supporting merchants in the travel space, with deep knowledge and understanding of how the industry works when it comes to fraudulent activity,” Harlan Hutson, Director of Strategic Partnerships at Chargebacks911, said. “Airlines are particularly unique in this world, with added complexities and multiple players along the chain, so we are delighted to be able to offer our unparalleled expertise and solutions to AirlinePros clients as it works to get the industry back to normal.”
Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses manage disputes and reduce loss in various industries and sectors within the payments space.
Chargebacks911 provides comprehensive SaaS solutions that are highly scalable for managing chargebacks, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks and provides real-time API connectivity and insights, thereby improving revenue retention using data-driven technology to help ensure sustainable growth for every member of the payment channel.
Chargebacks911’s unparalleled category experience and patented Intelligence Source Detection (ISD™) technology identifies the true source of chargebacks, automatically remediates fraudulently filed disputes, safeguards reputations, monitors feedback 24/7 and provides insight to proactively prevent future fraud.
AirlinePros International is an award-winning leader and a trusted choice in airline representation, distribution, and commercial solutions. With a collective experience of over half a millennium, we facilitate airlines’ access to new markets and support their sales and distribution. Our expertise covers the entire spectrum of the industry including airlines, airports, travel service providers, aviation regulatory bodies, and associated industry facilitators. Backed by a culture of integrity, passion, true dedication, and quality partnerships, we ensure the success of our over 60 airline partners from more than 40 global offices.
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