Customer Service Agent
AirlinePros International
The leader in airline representation and distribution.
AirlinePros International is an award-winning leader and a trusted choice in airline representation, distribution, and commercial solutions. With over 60 global points of sale and a collective aviation experience of over half a millennium, we facilitate airlines’ access to new markets and support their sales and distribution. Our expertise covers the entire spectrum of the industry including airlines, airports, travel service providers, aviation regulatory bodies, and associated industry facilitators. Backed by a culture of integrity, passion, true dedication, and quality partnerships, we ensure the success of our over 70 airlines and travel partners worldwide.
AirlinePros, a global leader in airline representation, is hiring a Customer Service Agent to support one of our airline clients. If you’re passionate about aviation and delivering excellent customer service, apply now!
Location: Lusaka, Zambia
Vacancy: 1 Position
Reporting to: Senior Customer Service Agent
Application Deadline: 21st December 2024
Key Responsibilities:
- Assist passengers with bookings, ticketing, and inquiries.
- Handle booking changes, refunds, and customer complaints.
- Provide administrative and reporting support.
- Maintain compliance with airline standards and regulations.
Qualifications:
- Minimum Certificate in a relevant field (travel or customer service preferred).
- 1 year of airline or travel industry experience.
- Knowledge of airline reservation systems (Amadeus, Sabre, Galileo).
- Strong communication, organizational, and problem-solving skills.
How to Apply:
Send your CV by 21st December 2024.
Note: AirlinePros International is an equal opportunity employer.
Join AirlinePros and help us deliver world-class travel experiences!
