Customer Service Agent
AirlinePros International
The leader in airline representation and distribution.
Full-time
Lusaka, Zambia
Posted 1 week ago
AirlinePros, a global leader in airline representation , is hiring a Customer Service Agent to support our airline clients. If you’re passionate about aviation and delivering excellent customer service, apply now! Key Responsibilities: Assist passengers with bookings, ticketing and inquiries. Handle booking changes, refunds, and customer complaints. Provide administrative and reporting support. Maintain compliance with airline standards and regulations. Qualifications: Minimum certificate in a relevant field (travel or customer service preferred) Minimum 1 year of airline or travel industry experience. Knowledge of airline reservation systems (Amadeus, Sabre, Galileo) Strong communication, organizational, and problem-solving skills.
How to Apply: Send your CV and cover letter to zambia@airlinepros.net with the subject “Customer Service Agent Application” by 25th April 2025.
Location: Lusaka, Zambia
Vacancy: 1 Position
Reporting to: Customer Service Agent
Application Deadline: 25th April 2025
Key Responsibilities:
- Assist passengers with bookings, ticketing, and inquiries.
- Handle booking changes, refunds, and customer complaints.
- Provide administrative and reporting support.
- Maintain compliance with airline standards and regulations.
Qualifications:
- Minimum Certificate in a relevant field (travel or customer service preferred).
- 1 year of airline or travel industry experience.
- Knowledge of airline reservation systems (Amadeus, Sabre, Galileo).
- Strong communication, organizational, and problem-solving skills.
How to Apply:
Send your CV by 25th April 2025.
Note: AirlinePros International is an equal opportunity employer.
Join AirlinePros and help us deliver world-class travel experiences!
