AirlinePros International is an award-winning leader and a trusted choice in airline representation, distribution, and commercial solutions. With over 60 global points of sale and a collective aviation experience of over half a millennium, we facilitate airlines’ access to new markets and support their sales and distribution. Our expertise covers the entire spectrum of the industry including airlines, airports, travel service providers, aviation regulatory bodies, and associated industry facilitators. Backed by a culture of integrity, passion, true dedication, and quality partnerships, we ensure the success of our over 70 airlines and travel partners worldwide.

AirlinePros, a global leader in airline representation, is hiring a Customer Service Agent to support one of our airline clients. If you’re passionate about aviation and delivering excellent customer service, apply now!

Location: Lusaka, Zambia
Vacancy: 1 Position
Reporting to: Senior Customer Service Agent
Application Deadline: 21st December 2024

Key Responsibilities:

• Assist passengers with bookings, ticketing, and inquiries.
• Handle booking changes, refunds, and customer complaints.
• Provide administrative and reporting support.
• Maintain compliance with airline standards and regulations.

Qualifications:

• Minimum Certificate in a relevant field (travel or customer service preferred).
• 1 year of airline or travel industry experience.
• Knowledge of airline reservation systems (Amadeus, Sabre, Galileo).
• Strong communication, organizational, and problem-solving skills.

How to Apply:

Send your CV by 21st December 2024.

Note: AirlinePros International is an equal opportunity employer.

Join AirlinePros and help us deliver world-class travel experiences!

As an Airline Account / Sales Manager, you will be responsible for the planning and delivery of airline sales revenue, ensuring it aligns with each airline's objectives and sales plan. The selected candidate will work directly with the US sales team to drive sales revenue for our airlines and establish strong industry relationships across the assigned territory. Integral to providing sales data and insights to individual airlines as assigned, you will also be working closely with tourism bodies and other industry groups.

This role requires high levels of collaboration with team members and other stakeholders to ensure impactful, integrated activity that creates action toward the strategic goals of all of our airlines within the portfolio. Training and continuous guidance will be performed by each airline's local product manager and the sales analytics team.

Responsibilities

• Contact agencies on behalf of portfolio of airlines to discuss opportunities and assure brand and network awareness.
• Under the direction of each airline, negotiate incentive programs to secure business on the best possible terms.
• Strive to achieve excellence in a role of consultative sales account management.
• Liaise with Groups & Specialist Sales team to monitor performance of various sales channel programs/fare products.
• Establish assigned airline sales goals in cooperation with the AirlinePros sales planning team and ensure business plans and annual commercial agreements are implemented on time.
• Be flexible and make sure additional incentives are rolled out as and when required in order to meet revenue goals.
• Build robust relationships with internal support teams, airlines and trade partners.
• Monitor and analyze competitor activity and trends within the industry, identify threats and make recommendations on what action, if any, an airline should undertake to maintain its competitive edge.
• Provide training sessions for key trade partners to assist them in actively selling all airlines in the AirlinePros portfolio.
• Represent airlines at promotional events, trade shows and conferences.
• Monthly reporting to each assigned airline on sales growth, opportunities and obstacles.

Location: Greater New York area preferred

Employment type: Full-Time

Benefits offered: 401K, Dental, Medical, Vision

About AirlinePros

AirlinePros International is an award-winning firm founded and managed by airline professionals. We have been contracted by both Airlines Reporting Corporation (ARC) and International Air Transport Association (IATA) to facilitate airlines access new markets and support their sales and distribution in the respective markets. Our International Management team has over 500 years of collective travel industry experience spanning many nationalities.

Our journey began in the United States in 1999 and has expanded to other parts of the world in response to the needs of our aviation clients and partners. Our global network professionals are focused on increasing revenues and reducing costs for our partners in the aviation industry. AirlinePros' expertise and experience stretches across the breadth and depth of the aviation industry including airlines, airports, travel service providers, associated industry facilitators (IATA, ARC, ICAO, ACI, etc.) and the aviation regulatory environment.

Interested candidates are requested to apply with their resume and any other supporting document as required to careers@airlinepros.com. 

AirlinePros International is an award-winning global leader in airline and travel representation. We facilitate airlines access new markets and support their sales and distribution from over 60 locations worldwide. Backed by a culture of integrity, passion, accountability, and quality partnerships, we ensure the success of more than 70 airline and travel partners from all over the world. We are an equal opportunity employer with a culturally diverse team of passionate professionals, eager for like-minded people to come on board, and soar with us to newer heights.

As the web graphics designer, you will be part of the marketing communication department to conceptualize creative ideas across various mediums. The successful candidate will be responsible for creating visually appealing content for social media, websites, presentations, advertisements, banners, internal documents, etc. Experience in creating videos for social media platforms and website will be an added advantage. If you are passionate about creating impactful content, have ample experience using Adobe Creative Suite, looking for a dynamic work environment with fantastic opportunities for growth, you must be with us. 

Key roles and responsibilities

• Discuss and study the brief and determine requirements. Prepare drafts to present ideas.
• Conceptualize visuals and layouts based on requirements and schedule projects assigned.
• Design and create high-quality graphics, illustrations, and layouts for print and digital media.
• Develop creative concepts and ideas for various marketing materials, including social media posts, banners, infographics, and email campaigns.
• Use Adobe Photoshop, Adobe Illustrator, and Adobe InDesign to create and edit images and layouts for various projects.
• Study the brand manual of the company as well as that of clients and prepare designs accordingly. Ensure the graphics are visually appealing and effective. Make amends after feedback.
• Work with the team including writers, researchers and take lead in getting necessary approvals on time.
• Assist with internal forms and documentation.
• Stay up to date with the best and the latest practices in designing for the web and industry trends. Ensure our brand identity as well as that of our clients are maintained.
• Ability to manage multiple projects across different timelines, be deadline-oriented, highly organized, proactively take on projects and work independently. 

Qualifications

• Graduation/certification or equivalent in graphic design and/or web design, visual arts, or related field.
• Proficient in Adobe Creative Suite: Photoshop, Illustrator and Microsoft PowerPoint.

Business skills

• Between 3 – 5 years’ experience as a web graphic designer preferably with ample exposure in advertising or travel/aviation industry.
• Strong communication, conceptual thinking, typography skills, and design skills.
• A good communicator with excellent verbal and written communication skills.
• Adaptable and quick to learn new technologies as well as print design experience will be added advantages.

Good to have, but not mandatory  

• Familiarity with email marketing tools like GetResponse, Mailchimp, etc.
• Adept at working on motion graphics and video editing. If you can create and/or edit videos for social media, websites, and other digital channels using Adobe Premiere Pro and Adobe After Effects, that would be a great addition to what we are looking for. Samples, if any, would be appreciated.

We encourage those with a pulse on the latest design trends, innovativeness, and an original bend of mind to apply. Of course, a neat portfolio will go a long way as well.

This is a full-time position based out of our Kochi office in Kerala – currently on hybrid mode. The selected candidate will be required to work out of the office as and when required. Interested candidates can email their resumes to careers@airlinepros.com with ‘Graphics Designer 2024’ in the subject line. While we offer competitive salaries, the pay will be commensurate with qualifications and experience. 

AirlinePros International is an award-winning global leader in airline and travel representation. We facilitate airlines access new markets and support their sales and distribution from over 60 locations worldwide. Backed by a culture of integrity, passion, accountability, and quality partnerships, we ensure the success of more than 70 airline and travel partners from all over the world. 

We are an equal opportunity employer with a culturally diverse team of dedicated professionals, eager for like-minded people to come on board, and soar with us to newer heights. We are currently looking for a Social Media Marketing Manager to join our exceptionally talented Marketing and Communications team. In this role, you’ll have the opportunity to leverage your creativity and strategic insights to drive our social media presence and engage our diverse customer base.  

Responsibilities 

Develop and Implement Social Media Strategy

• Create strategic marketing plans to enhance the company’s presence on social media platforms.
• Collaborate with the Marketing and Communications team to align social media strategies with overall business goals. 

Content Creation and Management

• Develop engaging, creative, and innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
• Oversee the design (e.g., social media graphics, video) and copywriting of social media posts.
• Schedule and organize the posting calendar to ensure consistent and relevant content flow.

Campaign Management

• Plan and execute digital marketing campaigns on various social media platforms and measure their effectiveness.
• Manage promotions and ad campaigns, coordinating with relevant departments to ensure accuracy and timely execution.  

Engagement and Community Building

• Monitor, listen, and respond to users in a “social” way while cultivating leads and sales.
• Develop and expand community and/or influencer outreach efforts.

Analytics and Reporting

• Analyze key metrics and tweak strategy as needed.
• Compile reports for management showing results (ROI) of campaigns.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.

Crisis Management

• Monitor discussions and trends within the community. Manage company social media profiles and presence to address customer concerns and feedback promptly.
• Handle social media emergencies or crises effectively, using good judgment and professionalism.

Collaboration and Coordination

• Work closely with sales, customer service, and other department leaders to ensure a cohesive and consistent message across channels.
• Coordinate with the Marketing and Communications team to ensure timely distribution and effectiveness of marketing materials.
• Any other responsibilities as may be assigned.

Experience Required

Professional Experience

• Minimum of 3-5 years of experience in social media management, digital marketing, or a related field.
• Proven track record of creating and implementing successful social media campaigns.

Educational Background 

• Bachelor’s degree in Marketing, Communications, New Media, or a related field is preferred. 

Technical Skills  

• Strong familiarity with the major social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn, etc.), as well as scheduling tools like Hootsuite, Buffer, or Sprout Social.
• Proficiency in using social media analytics tools and the ability to derive actionable insights from complex data.
• Experience with graphic design tools (e.g., Adobe Photoshop, Canva) and basic video editing software would be a plus.

Communication and Creativity  

• Excellent writing, editing (photo/video/text), presentation, and communication skills.
• Adept at creative content creation that resonates with targeted audiences.

Strategic Thinking  

• Demonstrated ability to develop strategic marketing plans and think creatively about new marketing initiatives.

Teamwork and Leadership  

• Experience leading a team or managing cross-functional projects.
• Ability to work effectively within a team and independently.

Industry Knowledge  

• Knowledge of online marketing and a good understanding of major marketing channels.
• Previous experience in the airline, travel, or tourism industry is advantageous but not mandatory.

If you’re eager to make an impact and thrive in a fast-paced, collaborative environment alongside a highly motivated team of specialists, we’d love to hear from you. Please send your resume and a brief cover letter outlining your contributions to client or employer success to careers@airlinepros.com to apply. We look forward to exploring how your expertise can drive our shared success forward.

This is a full-time position based out of our Kochi office in Kerala – currently on hybrid mode. The selected candidate will be required to work out of the office as and when required. Interested candidates can email their resumes to careers@airlinepros.com with ‘Social Media Marketing Manager 2024’ in the subject line. While we offer competitive salaries, the pay will be commensurate with qualifications and experience.

AirlinePros International is an award-winning global leader in airline and travel representation. We facilitate airlines access new markets and support their sales and distribution from over 60 locations worldwide. Backed by a culture of integrity, passion, accountability, and quality partnerships, we ensure the success of more than 70 airline and travel partners from all over the world. We are an equal opportunity employer with a culturally diverse team of passionate professionals, eager for like-minded people to come on board, and soar with us to newer heights. 

As Data and Project Manager with AirlinePros International, you will play a critical role in overseeing and managing data-related projects including the creation of a comprehensive global database with multiple segments within the organization. You will work with our global offices and external parties like media agencies, governmental bodies, corporates, travel agencies and other relevant organisations across the world to populate the database. You will be responsible for planning, execution, and delivery of the organisational database, and other data initiatives, in close collaboration with different departments to achieve company objectives. The role requires a strong understanding of data management principles, project management methodologies, and excellent communication skills to effectively coordinate project activities. Experience in aviation and travel industries will be an added advantage.  

Key roles and responsibilities 

• Plan and develop detailed project outlines and timelines, resources, and milestones for the creation of the global database.  
• Develop a project plan for data collection across departments and geographies.  
• Initiate and oversee data collection, processing, analysis, and suggestion of activities in alignment with project objectives.  
• Ensure the quality, integrity, accuracy, and security of the data.  
• Understand and document the objectives of developing and maintaining the company’s global database including creating data storage and retrieval systems.  
• Coordinate project activities, track progress and ensure adherence to company policies and values in every geography and activity.  
• Ability to identify and mitigate risks, resolve issues, and escalate concerns as and when required to ensure success of the project.  
• Lead and motivate interdepartmental teams to achieve project goals. 
• Collaborate with all stakeholders including other data analysts to leverage the data effectively for decision-making and generating insights useful for marketing and other activities across departments.  
• Communicate and update project status periodically, risks, and other issues to management ensuring alignment and transparency.  
• Organizing data into different categories and maintaining electronic files 
• Troubleshooting database issues and implementing recovery procedures and safety protocols 
• Performing the daily activities of updating the global database. 
• Implementing policies and standards relating to the storage and access of data 
• Monitoring database efficiency and performance 
  • Monitor the performance metrics of marketing mailers, analyse data and help generate and interpret reports to track progress and measure success against key performance indicators.  
  • Identify issues if any, conduct post-project evaluations to identify lessons learnt, best practises, and areas for improvement.  
  • Present key finding with suggestions for better targeting and traction to senior management and other stakeholders within the company 
  • Manage stakeholder expectations and collect feedback proactively to drive continuous improvement
• Designing and preparing reports for management 
• Developing and administering data management solutions using database software 
• Developing and implementing data administration policy, standards and models 
• Provide guidance and support to global team members and enable the development of a productive and harmonious work environment.  

Qualifications

• Proven experience and strong understanding of database creation and project management, methodologies, and best practices.  
• Proficiency in project management tools and software like JIRA, Asana, or any other equivalent.  
• Excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.  
• Bachelor’s or Master’s degree in computer science, information systems, business administration or a related field.  

Business skills 

• Knowledge of data analytics, business intelligence, and data visualization concepts are desirable.  
• Ability to adapt to different cultures and working hours and changing priorities and thrive in fast-paced dynamic environment.  
• Aviation and related project management experience with an airline or travel company will add to your lure.  

We are looking for those with a head for figures and penchant for marketing – together with a flair for communication. For the right candidate it should not be one thing collecting data and another putting it to good use – but one and the same. This is a fulltime position based out of our Kochi office in Kerala – currently on hybrid mode. Interested candidates please mail your resumes to careers@airlinepros.com with ‘Data and Project Manager 2024’ in the subject line. While we offer competitive salaries, the pay will be commensurate with qualifications and experience.  

AirlinePros International is an award-winning global leader in airline and travel representation. We facilitate airlines access new markets and support their sales and distribution from over 60 locations worldwide. Backed by a culture of integrity, passion, accountability, and quality partnerships, we ensure the success of more than 70 airline and travel partners from all over the world. We are an equal opportunity employer with a culturally diverse team of passionate professionals, eager for like-minded people to come on board, and soar with us to newer heights. 

We are looking for content specialists who understands SEO and social media to create content that promotes our brand. The content can be anything that goes on the web like newsletters, website copy, graphics, blogs, videos, in short, everything that will keep our global audience engaged. Besides creating content, you should be able to edit and proofread and evaluate output by others to ensure our standards of for accuracy, clarity and style are met. Proficiency in graphic design and eye for effective designs and layouts will be amazing additions to clinch this post.

Key roles and responsibilities 

• Produce high-quality content for a variety of mediums, including newsletters, tutorial films, website, social media, emails, and other digital channels. 
• Conduct research to ensure that all content is accurate, current, and relevant. 
• Collaborate with team members to develop content strategies and plan editorial calendars and produce specialized content as per timelines. 
• Edit and proofread content for grammar, punctuation, spelling, style, and formatting errors. 
• Optimize content for SEO and other digital marketing best practices. 
• Monitor content performance and provide recommendations for improvement. 
• Stay up to date with industry trends and best practices in content creation, editing, and proofreading. 
• Creative with an eye for layout and design. 
• Should be meticulous and persuasive in following up. 
• Ability to work in high performance environments and meet timelines.  
• Experience in managing and moderating social communities will be an added advantage.  

Qualifications

• Bachelor's or master’s degree in English, Journalism, Communications, Design, or related field.  
• At least five years of experience in content creation, editing, and proofreading. 
• Strong understanding of grammar, punctuation, and style guidelines. 
• Experience with content management systems, and digital marketing best practices. 

Business skills 

• Ability to work independently and manage multiple projects simultaneously. 
• Strong communication and collaboration skills. 
• Hands-on experience with CMS like WordPress, Weebly, etc.  
• More than passable knowledge of digital marketing tactics, including SEO, email marketing and web analytics.  
• Aviation or travel experience including tourism, and travel will be welcome additions to your resume.  

This is a full-time position based out of our Kochi office in Kerala – currently on hybrid mode. Interested candidates please mail your resumes to careers@airlinepros.com with ‘Content Writer 2024’ in the subject line. While we offer competitive salaries, the pay will be commensurate with qualifications and experience.