AirlinePros, a global leader in airline representation , is hiring a Customer Service Agent to support our airline clients. If you're passionate about aviation and delivering excellent customer service, apply now! Key Responsibilities: Assist passengers with bookings, ticketing and inquiries. Handle booking changes, refunds, and customer complaints. Provide administrative and reporting support. Maintain compliance with airline standards and regulations. Qualifications: Minimum certificate in a relevant field (travel or customer service preferred) Minimum 1 year of airline or travel industry experience. Knowledge of airline reservation systems (Amadeus, Sabre, Galileo) Strong communication, organizational, and problem-solving skills.

How to Apply: Send your CV and cover letter to zambia@airlinepros.net with the subject "Customer Service Agent Application" by 25th April 2025.

Location: Lusaka, Zambia
Vacancy: 1 Position
Reporting to: Customer Service Agent
Application Deadline: 25th April 2025

Key Responsibilities:

• Assist passengers with bookings, ticketing, and inquiries.
• Handle booking changes, refunds, and customer complaints.
• Provide administrative and reporting support.
• Maintain compliance with airline standards and regulations.

Qualifications:

• Minimum Certificate in a relevant field (travel or customer service preferred).
• 1 year of airline or travel industry experience.
• Knowledge of airline reservation systems (Amadeus, Sabre, Galileo).
• Strong communication, organizational, and problem-solving skills.

How to Apply:

Send your CV by 25th April 2025.

Note: AirlinePros International is an equal opportunity employer.

Join AirlinePros and help us deliver world-class travel experiences!

AirlinePros International is an award-winning global leader in airline and travel representation. We facilitate airlines access new markets and support their sales and distribution from over 60 locations worldwide. Backed by a culture of integrity, passion, accountability, and quality partnerships, we ensure the success of more than 70 airline and travel partners from all over the world. We are an equal opportunity employer with a culturally diverse team of passionate professionals, eager for like-minded people to come on board, and soar with us to newer heights.

As the web graphics designer, you will be part of the marketing communication department to conceptualize creative ideas across various mediums. The successful candidate will be responsible for creating visually appealing content for social media, websites, presentations, advertisements, banners, internal documents, etc. Experience in creating videos for social media platforms and website will be an added advantage. If you are passionate about creating impactful content, have ample experience using Adobe Creative Suite, looking for a dynamic work environment with fantastic opportunities for growth, you must be with us. 

Key roles and responsibilities

• Discuss and study the brief and determine requirements. Prepare drafts to present ideas.
• Conceptualize visuals and layouts based on requirements and schedule projects assigned.
• Design and create high-quality graphics, illustrations, and layouts for print and digital media.
• Develop creative concepts and ideas for various marketing materials, including social media posts, banners, infographics, and email campaigns.
• Use Adobe Photoshop, Adobe Illustrator, and Adobe InDesign to create and edit images and layouts for various projects.
• Study the brand manual of the company as well as that of clients and prepare designs accordingly. Ensure the graphics are visually appealing and effective. Make amends after feedback.
• Work with the team including writers, researchers and take lead in getting necessary approvals on time.
• Assist with internal forms and documentation.
• Stay up to date with the best and the latest practices in designing for the web and industry trends. Ensure our brand identity as well as that of our clients are maintained.
• Ability to manage multiple projects across different timelines, be deadline-oriented, highly organized, proactively take on projects and work independently. 

Qualifications

• Graduation/certification or equivalent in graphic design and/or web design, visual arts, or related field.
• Proficient in Adobe Creative Suite: Photoshop, Illustrator and Microsoft PowerPoint.

Business skills

• Between 3 – 5 years’ experience as a web graphic designer preferably with ample exposure in advertising or travel/aviation industry.
• Strong communication, conceptual thinking, typography skills, and design skills.
• A good communicator with excellent verbal and written communication skills.
• Adaptable and quick to learn new technologies as well as print design experience will be added advantages.

Good to have, but not mandatory  

• Familiarity with email marketing tools like GetResponse, Mailchimp, etc.
• Adept at working on motion graphics and video editing. If you can create and/or edit videos for social media, websites, and other digital channels using Adobe Premiere Pro and Adobe After Effects, that would be a great addition to what we are looking for. Samples, if any, would be appreciated.

We encourage those with a pulse on the latest design trends, innovativeness, and an original bend of mind to apply. Of course, a neat portfolio will go a long way as well.

This is a full-time position based out of our Kochi office in Kerala – currently on hybrid mode. The selected candidate will be required to work out of the office as and when required. Interested candidates can email their resumes to careers@airlinepros.com with ‘Graphics Designer 2024’ in the subject line. While we offer competitive salaries, the pay will be commensurate with qualifications and experience. 

Job Title: Tech Director

Location: New York, New Jersey (Hybrid)

Company Overview:

AirlinePros International is an award-winning firm founded and managed by airline professionals. We are a global leader in airline and travel representation, contracted by both the ARC and the IATA to assist airlines in accessing new markets and supporting their distribution to ensure success.

Role Overview

Job Summary: The Tech Director will lead the strategic and operational IT planning for AirlinePros, fostering innovation and ensuring the alignment of IT initiatives with business goals. This role involves overseeing the design, development, and deployment of technical solutions, managing technical teams, and ensuring compliance with industry standards and best practices.

As we are a small but growing business, this may involve direct involvement in product and solution development such as script development, coordinating and performing webinars to train on new tech, and occasionally providing direct technical support to our team.

Key Responsibilities:

• Lead and manage a small technical team to achieve project goals.
• Develop and implement technical strategies aligned with organizational objectives.
• Oversee the design, development, and deployment of technical solutions.
•  Ensure compliance with industry standards and best practices.
•  Collaborate with stakeholders to define technical requirements and deliverables.
•  Monitor project progress and address technical challenges effectively.
•  Stay updated on emerging technologies and industry trends.

Qualifications:

• Experience in a technical leadership role.
• Strong knowledge of relevant technologies and tools (Microsoft tools - Azure & Office 365, python for data, AWS administration, AI for automation).
• Excellent problem-solving and decision-making skills.
• Ability to manage multiple projects and priorities effectively.
• Exceptional communication and interpersonal skills.
• Familiarity with industry standards and compliance requirements or a keen willingness to learn.
• Some knowledge of programming will be extremely useful.

While this job does not require a degree qualification, any show of technical training and qualification will be advantageous.

Please apply to careers@airlinepros.com
Remuneration is commensurate with qualifications and experience

About AirlinePros International
AirlinePros International is a globally recognized leader in airline and travel representation, facilitating market access and driving sales and distribution from over 60 locations worldwide. With a commitment to integrity, passion, accountability, and quality partnerships, we support the success of over 70 airline and travel partners globally.

We are an equal opportunity employer with a diverse team of dedicated professionals. If you are a dynamic and creative individual looking to make an impact, we invite you to join us as a Social Media Marketing Manager in our Marketing and Communications team.

Role Overview

As a Social Media Marketing Manager, you will leverage your creativity and strategic expertise to enhance our brand presence, engage our audience, and drive impactful marketing campaigns. You will be responsible for developing content, managing campaigns, and analyzing performance to optimize our digital strategy.

Key Responsibilities

Strategy Development & Implementation

• Create and execute strategic social media marketing plans aligned with business objectives.
• Collaborate with internal teams to integrate social media strategies with broader marketing initiatives.

Content Creation & Management

• Develop engaging and brand-aligned content, including graphics, videos, and copy for social media.
• Oversee the design and scheduling of posts to ensure a consistent and compelling digital presence.

Campaign Management

• Plan, execute, and measure digital marketing campaigns across multiple platforms.
• Manage paid promotions and ad campaigns to maximize reach and engagement.

Community Engagement & Growth

• Monitor and respond to audience interactions, fostering engagement and brand loyalty.
• Expand influencer and community outreach efforts to strengthen brand advocacy.

Analytics & Reporting

• Track key performance metrics and provide insights to optimize strategy.
• Prepare reports on campaign effectiveness and audience engagement.

Crisis Management

• Monitor trends and manage company social media profiles to address customer feedback promptly.
• Handle social media crises with professionalism and sound judgment.

Collaboration & Coordination

• Work closely with sales, customer service, and other teams to ensure brand consistency.
• Coordinate with the marketing team to enhance campaign execution and effectiveness.

Qualifications & Experience

Professional Experience

• 3-5 years of experience in social media management, digital marketing, or a related field.
• Proven ability to create and implement successful social media campaigns.

Educational Background

• Bachelor’s degree in Marketing, Communications, New Media, or a related field (preferred).

Technical Skills

• Strong proficiency with major social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn, etc.).
• Experience with scheduling tools like Hootsuite, Buffer, or Sprout Social.
• Ability to analyze social media metrics and generate actionable insights.
• Familiarity with graphic design tools (Adobe Photoshop, Canva) and basic video editing software (preferred).

Communication & Creativity

• Exceptional writing, editing, and storytelling skills.
• Ability to develop compelling content that resonates with target audiences.

Strategic Thinking & Leadership

• Demonstrated ability to create strategic marketing plans.
• Experience leading projects or managing teams (preferred).

Industry Knowledge

• Understanding of online marketing trends and major marketing channels.
• Experience in the airline, travel, or tourism industry (preferred but not required).

Why Join Us?

If you are passionate about social media, eager to make an impact, and thrive in a fast-paced, collaborative environment, we’d love to hear from you!

How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to careers@airlinepros.com with the subject line ‘Social Media Marketing Manager 2025’.

Location & Work Mode:
This is a full-time position based in our Kochi office, Kerala (currently hybrid mode). The selected candidate will be required to work from the office as needed.

Compensation:
We offer competitive salaries, commensurate with qualifications and experience.

Join us and help shape the digital presence of a global leader in airline representation!

AirlinePros Namibia (Pty) Limited, a leading provider of airline representation and distribution support services, seeks to employ a highly motivated and experienced Sales & Marketing manager to join our dynamic team in Windhoek.

Job Summary

We are looking for a results-driven professional, who understands the Namibian travel market in terms of B2B and B2C travelers, to develop and implement sales and marketing strategies to drive business growth, increase brand visibility, and expand our customer bases of our airline clients. The successful candidate will be responsible for leading our sales and marketing efforts, building strong relationships with both B2B and B2C clients as well as other stakeholders, and contributing to the overall success of our organization and its airline clients.

Key Responsibilities

• Develop and execute sales and marketing strategies to achieve business objectives.
• Lead and manage the sales and marketing team to ensure effective performance and results.
• Build and maintain strong relationships with clients, airlines, and industry stakeholders.
• Identify and pursue new business opportunities to drive growth and expansion.
• Collaborate with cross-functional teams to ensure alignment and effective communication.
• Act as a brand ambassador for both AirlinePros and its clients

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum 5 years experience in sales & marketing, preferably in the aviation or travel industry.
• Proven track record of success in driving business growth & leading high-performing teams.
• Excellent communication, interpersonal, and leadership skills.
• The ability to work with people from diverse backgrounds and exhibit cultural intelligence.
• Strong analytical and problem-solving skills.
• Ability to adapt to new strategies and changing clients’ needs while maintain professionalism and meeting deadlines.

How to Apply

If you are a motivated and experienced sales and marketing professional looking for a new challenge, please submit your application, including your CV and a cover letter, with ‘AirlinePros Namibia' in the subject , to : MeKayla.Nel@airlinepros.net
Application Deadline : 17:00 on 21 February 2025
We look forward to receiving your application

As an Airline Account / Sales Manager, you will be responsible for the planning and delivery of airline sales revenue, ensuring it aligns with each airline's objectives and sales plan. The selected candidate will work directly with the US sales team to drive sales revenue for our airlines and establish strong industry relationships across the assigned territory. Integral to providing sales data and insights to individual airlines as assigned, you will also be working closely with tourism bodies and other industry groups.

This role requires high levels of collaboration with team members and other stakeholders to ensure impactful, integrated activity that creates action toward the strategic goals of all of our airlines within the portfolio. Training and continuous guidance will be performed by each airline's local product manager and the sales analytics team.

Responsibilities

• Contact agencies on behalf of portfolio of airlines to discuss opportunities and assure brand and network awareness.
• Under the direction of each airline, negotiate incentive programs to secure business on the best possible terms.
• Strive to achieve excellence in a role of consultative sales account management.
• Liaise with Groups & Specialist Sales team to monitor performance of various sales channel programs/fare products.
• Establish assigned airline sales goals in cooperation with the AirlinePros sales planning team and ensure business plans and annual commercial agreements are implemented on time.
• Be flexible and make sure additional incentives are rolled out as and when required in order to meet revenue goals.
• Build robust relationships with internal support teams, airlines and trade partners.
• Monitor and analyze competitor activity and trends within the industry, identify threats and make recommendations on what action, if any, an airline should undertake to maintain its competitive edge.
• Provide training sessions for key trade partners to assist them in actively selling all airlines in the AirlinePros portfolio.
• Represent airlines at promotional events, trade shows and conferences.
• Monthly reporting to each assigned airline on sales growth, opportunities and obstacles.

Location: Greater New York area preferred

Employment type: Full-Time

Benefits offered: 401K, Dental, Medical, Vision

About AirlinePros

AirlinePros International is an award-winning firm founded and managed by airline professionals. We have been contracted by both Airlines Reporting Corporation (ARC) and International Air Transport Association (IATA) to facilitate airlines access new markets and support their sales and distribution in the respective markets. Our International Management team has over 500 years of collective travel industry experience spanning many nationalities.

Our journey began in the United States in 1999 and has expanded to other parts of the world in response to the needs of our aviation clients and partners. Our global network professionals are focused on increasing revenues and reducing costs for our partners in the aviation industry. AirlinePros' expertise and experience stretches across the breadth and depth of the aviation industry including airlines, airports, travel service providers, associated industry facilitators (IATA, ARC, ICAO, ACI, etc.) and the aviation regulatory environment.

Interested candidates are requested to apply with their resume and any other supporting document as required to careers@airlinepros.com. 

AirlinePros International is an award-winning global leader in airline and travel representation. We facilitate airlines access new markets and support their sales and distribution from over 60 locations worldwide. Backed by a culture of integrity, passion, accountability, and quality partnerships, we ensure the success of more than 70 airline and travel partners from all over the world. We are an equal opportunity employer with a culturally diverse team of passionate professionals, eager for like-minded people to come on board, and soar with us to newer heights. 

As Data and Project Manager with AirlinePros International, you will play a critical role in overseeing and managing data-related projects including the creation of a comprehensive global database with multiple segments within the organization. You will work with our global offices and external parties like media agencies, governmental bodies, corporates, travel agencies and other relevant organisations across the world to populate the database. You will be responsible for planning, execution, and delivery of the organisational database, and other data initiatives, in close collaboration with different departments to achieve company objectives. The role requires a strong understanding of data management principles, project management methodologies, and excellent communication skills to effectively coordinate project activities. Experience in aviation and travel industries will be an added advantage.  

Key roles and responsibilities 

• Plan and develop detailed project outlines and timelines, resources, and milestones for the creation of the global database.  
• Develop a project plan for data collection across departments and geographies.  
• Initiate and oversee data collection, processing, analysis, and suggestion of activities in alignment with project objectives.  
• Ensure the quality, integrity, accuracy, and security of the data.  
• Understand and document the objectives of developing and maintaining the company’s global database including creating data storage and retrieval systems.  
• Coordinate project activities, track progress and ensure adherence to company policies and values in every geography and activity.  
• Ability to identify and mitigate risks, resolve issues, and escalate concerns as and when required to ensure success of the project.  
• Lead and motivate interdepartmental teams to achieve project goals. 
• Collaborate with all stakeholders including other data analysts to leverage the data effectively for decision-making and generating insights useful for marketing and other activities across departments.  
• Communicate and update project status periodically, risks, and other issues to management ensuring alignment and transparency.  
• Organizing data into different categories and maintaining electronic files 
• Troubleshooting database issues and implementing recovery procedures and safety protocols 
• Performing the daily activities of updating the global database. 
• Implementing policies and standards relating to the storage and access of data 
• Monitoring database efficiency and performance 
  • Monitor the performance metrics of marketing mailers, analyse data and help generate and interpret reports to track progress and measure success against key performance indicators.  
  • Identify issues if any, conduct post-project evaluations to identify lessons learnt, best practises, and areas for improvement.  
  • Present key finding with suggestions for better targeting and traction to senior management and other stakeholders within the company 
  • Manage stakeholder expectations and collect feedback proactively to drive continuous improvement
• Designing and preparing reports for management 
• Developing and administering data management solutions using database software 
• Developing and implementing data administration policy, standards and models 
• Provide guidance and support to global team members and enable the development of a productive and harmonious work environment.  

Qualifications

• Proven experience and strong understanding of database creation and project management, methodologies, and best practices.  
• Proficiency in project management tools and software like JIRA, Asana, or any other equivalent.  
• Excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.  
• Bachelor’s or Master’s degree in computer science, information systems, business administration or a related field.  

Business skills 

• Knowledge of data analytics, business intelligence, and data visualization concepts are desirable.  
• Ability to adapt to different cultures and working hours and changing priorities and thrive in fast-paced dynamic environment.  
• Aviation and related project management experience with an airline or travel company will add to your lure.  

We are looking for those with a head for figures and penchant for marketing – together with a flair for communication. For the right candidate it should not be one thing collecting data and another putting it to good use – but one and the same. This is a fulltime position based out of our Kochi office in Kerala – currently on hybrid mode. Interested candidates please mail your resumes to careers@airlinepros.com with ‘Data and Project Manager 2024’ in the subject line. While we offer competitive salaries, the pay will be commensurate with qualifications and experience.  

AirlinePros International is an award-winning global leader in airline and travel representation. We facilitate airlines access new markets and support their sales and distribution from over 60 locations worldwide. Backed by a culture of integrity, passion, accountability, and quality partnerships, we ensure the success of more than 70 airline and travel partners from all over the world. We are an equal opportunity employer with a culturally diverse team of passionate professionals, eager for like-minded people to come on board, and soar with us to newer heights. 

We are looking for content specialists who understands SEO and social media to create content that promotes our brand. The content can be anything that goes on the web like newsletters, website copy, graphics, blogs, videos, in short, everything that will keep our global audience engaged. Besides creating content, you should be able to edit and proofread and evaluate output by others to ensure our standards of for accuracy, clarity and style are met. Proficiency in graphic design and eye for effective designs and layouts will be amazing additions to clinch this post.

Key roles and responsibilities 

• Produce high-quality content for a variety of mediums, including newsletters, tutorial films, website, social media, emails, and other digital channels. 
• Conduct research to ensure that all content is accurate, current, and relevant. 
• Collaborate with team members to develop content strategies and plan editorial calendars and produce specialized content as per timelines. 
• Edit and proofread content for grammar, punctuation, spelling, style, and formatting errors. 
• Optimize content for SEO and other digital marketing best practices. 
• Monitor content performance and provide recommendations for improvement. 
• Stay up to date with industry trends and best practices in content creation, editing, and proofreading. 
• Creative with an eye for layout and design. 
• Should be meticulous and persuasive in following up. 
• Ability to work in high performance environments and meet timelines.  
• Experience in managing and moderating social communities will be an added advantage.  

Qualifications

• Bachelor's or master’s degree in English, Journalism, Communications, Design, or related field.  
• At least five years of experience in content creation, editing, and proofreading. 
• Strong understanding of grammar, punctuation, and style guidelines. 
• Experience with content management systems, and digital marketing best practices. 

Business skills 

• Ability to work independently and manage multiple projects simultaneously. 
• Strong communication and collaboration skills. 
• Hands-on experience with CMS like WordPress, Weebly, etc.  
• More than passable knowledge of digital marketing tactics, including SEO, email marketing and web analytics.  
• Aviation or travel experience including tourism, and travel will be welcome additions to your resume.  

This is a full-time position based out of our Kochi office in Kerala – currently on hybrid mode. Interested candidates please mail your resumes to careers@airlinepros.com with ‘Content Writer 2024’ in the subject line. While we offer competitive salaries, the pay will be commensurate with qualifications and experience.