The airline’s fleet, which is one of the largest in Latin America, has an average age of 9 years and is quite modern, consisting of various aircraft types suited to a range of operational needs, including Airbus A320s for short to medium haul flights, and Boeing 787 Dreamliners for long haul international routes. This diverse fleet enables avianca to offer passengers extensive connectivity across the Americas, as well as significant destinations in Europe, boosted by codeshare agreements with the likes of Aeroméxico, Air Canada, Air China, Air India, All Nippon Airways, Austrian Airlines, Azul Brazilian Airlines, Brussels Airlines, Copa Airlines, Cubana de Aviación, Etihad, EVA Air, GOL Linhas Aéreas Inteligentes, Iberia, ITA Airways, Lufthansa, Scandinavian Airlines, Singapore Airlines, Star Perú, Swiss International Air Lines, TAP Air Portugal, Thai Airways, Turkish Airlines, and United Airlines.

Its commitment to customer comfort and technology is evident in the airline’s investment in cabin upgrades and state-of-the-art entertainment systems, providing a pleasant and engaging travel experience. Innovation and customer-centric strategies are at the core of avianca’s business model. The airline has been a pioneer in launching services like online check-in and mobile boarding passes, significantly enhancing passenger convenience. Furthermore, its loyalty program, LifeMiles, is one of the most popular frequent flyer programs in Latin America, providing ample benefits and rewards that enhance customer loyalty and engagement. A member of the Star Alliance, the world’s largest global airline alliance, avianca remains dedicated to enhancing its services, expanding its network, and delivering an unmatched air travel experience that resonates with the modern traveler’s expectations.

avianca’s service portfolio is comprehensive, encompassing passenger and cargo services, which highlights its role as a critical facilitator of both tourism and trade in the region. The airline’s passenger service is renowned for its warmth and hospitality, reflective of its Latin American roots, offering various classes of service to cater to different customer needs and preferences. Whether traveling in economy or experiencing the enhanced comforts of business class, passengers can expect attentive service and a range of onboard amenities designed to make their journey enjoyable. Having undergone the IATA Operational Safety Audit and duly certified as an airline that meets the highest possible standards of safety worldwide, avianca continues to focus on sustainable growth and operational efficiency, aiming to strengthen its position in the global aviation market while maintaining its commitment to safety, customer satisfaction, and innovation.